If you’d like to permanently close your account, please email us at support@EliteSportsbook.com with the subject line Permanent Account Closure along with the information requested to verify your identity and account information. We will close your account and send you an email confirmation of the account being closed. If you do not receive the confirmation email, please contact customer support.
As part of our commitment to you, Elite Sportsbook has several options for you to take a break from wagering, be it a short period by registering for a time-out period or, if you feel you need a longer break, we offer Extended Sports Time-Out options. The time-out periods are:
- Time-Out Period: Temporarily suspend your account for 1, 2, 3, 7, or 14 days
- Extended Sports Time-Out Period: Set a self-exclusion for sports wagering for 6, 12, 24, 36 months, or indefinite
You may also want to voluntarily add yourself to the statewide self-exclusion list. The statewide self-exclusion program is administered by the Iowa Racing and Gaming Commission and will exclude you from all casinos, racetracks and online wagering in Iowa. Additionally, a self-excluded person will be removed from casino and racetrack facilities and online wagering, may be charged to criminal trespassing and will forfeit the right to any and all winnings.
Please visit the IRGC website and find information on the voluntary statewide self-exclusion: https://irgc.iowa.gov/self-exclusion-program
For information on the Self-Exclusion list, please email The Iowa Racing and Gaming Commission at firstname.lastname@example.org or you can reach them by phone at (515)-281-7352.
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