If you forgot the answer to your security question or incorrectly answered your security question 3 times, you will receive an error message. You will then be required to contact Customer Support for assistance with resetting your security question. We will then send out an email confirmation for you to set up a new security question and you will be required to reset your password as well.
Articles in this section
- How Do I Sign Up?
- I received an email to register online, what do I do?
- How do I retrieve/reset a forgotten password and security question?
- What do I do if I forgot the answer to my security question?
- How do I view my transaction history?
- How do I change my account information?
- Where can I find my pin number?
- Can I add an authorized user to my account?
- Why was I logged out?
- Why is it saying my information is invalid?